FAQ

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Does Kristianhaagen.com provide international delivery?
Yes - KristianHaagen.com ships worldwide.

We are not responsible for import charges if purchasing items from outside the EU.

 

What is the delivery cost?
Standard shipping costs.
Express shipping at extra cost can be arranged.

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What is the delivery time?
We have a standard processing time of 5-10 business days when your order is in stock, while shipment time depends on the specific circumstances.

 

What happens if the product is sold out?
If only some of your goods are in stock, you can choose to receive parts of your order or wait until everything is available. If you choose to get your goods delivered in stages, we send the remaining goods to you as soon as they are in stock.

 

​What is the return policy?
You have 14 days of return/replacement coverage unless otherwise stated in the product information. Please note that we only exchange unused goods.

 

Defective item

Please send an email to the address below with the information about the defect. Complaints must be sure to describe as accurate and detailed as possible, what is wrong with the product.

How do I return an item?
Upon return/exchange please use the following address: 
 

Timegeeks
LE Bruuns vej 28, 1.

2920 Charlottenlund
Denmark

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1. Send the product in the packaging you received it.
2. Put this in a plain envelope.
3. Include your full name, delivery note or web order number.

Contact us
Please let us know how we can help you by filling out the form on this page or write/call us directly:

Marketing manager Lisbeth Brahe
Hello@kristianhaagen.com

+45 29 23 93 08

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We wish you a great day!

 

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